In the near future, the rapid aging of the population, the growth of Millennials, and budget deficit can change the way how governments offer their services. The rise of new technologies is one of the major factors affecting public services. To efficiently transform the provided services digitally is commonly a daunting task for government entities. Our company has relevant experience and expertise to assist you in end-to-end digital transformation.
According to Deloitte’s report, “The journey to government’s digital transformation,” over 1000 officials from more than 70 countries reported that technology was a top factor driving services to transformation. Another finding of this report is that governments are currently on quite different stages of innovation adoption, from the early majority to the late majority.
70% of government officials consider that they lag behind private sector organizations.
Only 30% of respondents say that they are ahead of other public organizations on their way to digital transformation. So, what’s the problem? Let’s find out what challenges governments face today in the digital world. Based on our expertise, we will offer some solutions for you, as well.
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5 challenges governments are facing today
Dynamic, high-tech, fast-growing – that’s our world today. Driven by data and innovation, all areas of our life change rapidly. So do governments. However, not so fast as we desire it. Today, public services need to be reviewed and reformed. And technology is the best way to do this. Below are the most significant challenges governments experience today.
1. Introducing high-quality online public services for citizens
Nowadays, when everybody has access to the Internet not only from desktops but also directly from a phone, people expect from states that they will offer the same capabilities. Governments all over the world strive to keep their citizens satisfied with the services they provide. So, officials need to be on the same page with people and emerging technologies.
Just like the organizations providing private services, governments should focus on customer experience. The acquisition of the right technology is not the only solution to addressing the needs of digital transformation. Public institutions should also define new visions and practical ways to implement these visions. Our company helps to generate ideas and values as well as provides the right technology solutions to bring ideas to life.
2. Fighting against paperwork prevailing
In the digital era, when data may be kept as electronic records practically everywhere, paperwork is no longer the case. The availability of many Big Data and RPA solutions on the market allows for quick processing of substantial data assets. These tools help organizations process and analyze information, store it securely, and provide prompt responses to people’s inquiries. The main challenge here is to appropriately pick up the right technology solution to provide relevant public services associated with data processing online.
3. Overcoming the roadblocks to innovation
Migration from legacy systems is often constrained by regulatory procedures and low budgeting of CIOs’ strategies. Transforming to new digital services, as a result of such constraints, can take a long time. That’s probably one of the major reasons why governments lag behind the private sector.
Among the other barriers, we can see the lack of technical skills and understanding how to choose and implement the right technology; the lack of strategy and vision on how to shift from legacy systems to modern applications. Some security concerns, which are the result of poor awareness of innovative security solutions, can be offered by the leading providers of out-of-the-box or custom products.
4. Automating what could be automated
The future of public services depends directly on automation opportunities and the extent to which governments would take advantage of these opportunities. A lot of manual and redundant operations could be automated with modern technologies like artificial intelligence, machine learning, and robotics.
5. Compensating for the lack of coordination
Legacy software leads to a shortage of coordination between different departments in various spheres of public services, from justice & public safety to health & human services. Coordination between different sectors ensures the availability of shared protocols, clear communication, and accountability. Shared software systems can effectively maintain case management, for instance, or serve as a reliable source of data for tracking the program.
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5 critical questions for public leaders to consider
To overcome the existing constraints and address the challenges, public administrations should take into account the following essential aspects: strategy, workforce skills, procurement, user focus, and culture.
1. Coherent strategy
To take advantage of digital transformation, government organizations have to start with defining and formalizing their goals and vision. Next comes a detailed plan containing practical steps to implement the strategy. Finally, the executives gather information about the technology gap and the ways how to bridge it in the most efficient way with the help of technology solutions.
Many formal organizations lack professional in-house technical staff; that’s why finding the right team for IT project development could be a real challenge. The team handling digital transformation should be skilled not only in technology but also in agile methodology, continuous integration, DevOps, business analysis, MVP/POC/Prototyping. Among the other crucial things to consider is the team’s expertise in software engineering for the public services sector.
Undoubtedly, the primary condition of any procurement process, especially in the public sector, is to spend money effectively. Due to insufficient budgeting and opinions that digitalization makes no sense, governments search for the lowest prices and cheapest solutions. In a digital era, however, they can’t keep going like this. The investment into next-gen software should bring ROI in the form of a higher level of citizens’ satisfaction with the state services, better user experience for officials themselves, and a better-managed workflow.
4. User focus
The user-centric approach is the best way for the government to uncover the most frequent problems citizens try to resolve online. Paying attention to these issues and getting timely feedback is an essential starting point of any public services provider to increase the participation of people in digital transformation. What we offer for CIOs of official organizations is to start with familiarizing civic leaders with agile methodologies and gathering public opinions on how the services could be improved. For our part, we are ready to offer consulting, training, value chain mapping, POC and MVP development.
To foster collaboration and innovation, public institutions should implement modern day-to-day technologies. For example, to become more flexible and responsive, they could go mobile-friendly by shifting from desktops to mobile apps. The changes in a working culture like using open space offices could also facilitate collaboration on digital transformation.
How to find expert teams to handle digital transformation?
Acquiring the right skills for digital transformation is as hard as solving the issues with paperwork or automation. Let’s see what you need to reshape your strategy.
First off, start with looking for teams that are experts in developing comprehensive strategies for public service providers. Make sure that the team of your choosing is skilled in conducting appropriate business analysis before the actual development. Among the initial deliverables of the team, there should be a detailed plan of how they are going to bridge the gap in technical skills.
Teams maintaining powerful digital strategies for governments should have experience in at least 1-2 similar projects. They should understand the fundamental processes inside such organizations to organize the project development correctly. It’s also crucial to be aware of the major digital trends for public services; that’s why we prepared a list of most demanded solutions.
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DICEUS software solutions for government
Based on our expertise in software development for public services, we can offer you the following solutions:
HR – Human Resources solutions:
- workforce management;
- expense management;
- scheduling, leave tracking, time & attendance;
HHS – Solutions for Health and Human services:
- care management;
- social program management;
- analytics and data management;
- consulting on HHS best practices and solutions.
JPS – Justice and Public Safety solutions:
- court case management;
- investigation solutions;
- emergency management;
- road safety solutions;
- law enforcement.
Citizens Engagement solutions:
- budgeting & performance;
- communications and reporting;
- social media integration;
- Smart Cities.
DICEUS handles the process of project development from the very beginning to the launch. The starting point of our collaboration with a client is a comprehensive business analysis with further requirements capturing. Our approach to software engineering includes agile project management and continuous delivery. Thus, our clients are always on the same page with their dedicated teams. Learn more about our services. Accelerate your digital transformation with DICEUS.
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