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US

Customer 360
System for Bank

CASES

A complex integrated software solution for displaying all the information about each client of the bank in the front bank system. All the information about the clients and the products they use is processed and displayed in real time.
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    Time

    Ongoing

  • Team decor icon

    Team

    5 members

  • Platform decor icon

    Platform

    Oracle DB / Web

  • Industry decor icon

    Industry

    Banking

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Project idea

Project idea

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Challenge

There was a strong need to develop and implement the data marts that will keep historical and real-time information about the client in the data warehouse, develop and implement an interface for aggregating the client’s data about transactions and operations.

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Project goal

To develop a software solution that will provide the aggregation of historical and online data about the clients, and transfer this information into the front system of the bank.

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Solution

We have built 5 systems that are integrated together for structuring the information during the operational workflow of the bank. All the systems work 24/7 and the online systems are located in different time zones.

Our Project Approach

Our Project Approach

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  • 01

    Business Analysis and Specification
  • 02

    Agile Development
  • 03

    MVP Development
  • 04

    Testing
  • Our business analysts conducted in-depth research of the customers’ business domain. They clarified the initial requirements of the customer and shaped the project goal. According to that, software requirements specification (SRS) was written. It included all the features and functionalities of the product to be developed. That document served a basis for project estimation, prototyping, and legal agreement.

  • Our team used an agile approach to software development, thus, providing a fast and flexible response to the changes. The software development life cycle was divided into the milestones each lasting 4 weeks. So, the customer was able to collaborate effectively with the team and monitor every stage of the development.

  • Our developers built a minimum viable product (MVP) having enough features to capture feedback that will drive the integration of new functionalities through the “build-measure-learn” approach. After extracting the further requirements from customers, the team created a list of specific features for each stage to plan the timely delivery of the product.

  • Our test engineers ensured that the solution worked in the manner in which it was intended. They used all the stages of software testing like unit testing, integration testing, system testing, and acceptance testing. Ultimately, the software was thoroughly tested which resulted in a higher quality of the final product.

  • Business Analysis and Specification

    Our business analysts conducted in-depth research of the customers’ business domain. They clarified the initial requirements of the customer and shaped the project goal. According to that, software requirements specification (SRS) was written. It included all the features and functionalities of the product to be developed. That document served a basis for project estimation, prototyping, and legal agreement.

  • Agile Development

    Our team used an agile approach to software development, thus, providing a fast and flexible response to the changes. The software development life cycle was divided into the milestones each lasting 4 weeks. So, the customer was able to collaborate effectively with the team and monitor every stage of the development.

  • MVP Development

    Our developers built a minimum viable product (MVP) having enough features to capture feedback that will drive the integration of new functionalities through the “build-measure-learn” approach. After extracting the further requirements from customers, the team created a list of specific features for each stage to plan the timely delivery of the product.

  • Testing

    Our test engineers ensured that the solution worked in the manner in which it was intended. They used all the stages of software testing like unit testing, integration testing, system testing, and acceptance testing. Ultimately, the software was thoroughly tested which resulted in a higher quality of the final product.

results

results

We have developed and implemented ETL processes for the transformation and preparation of data marts for the customer data. There’s a new interface for collecting historical and real-time data about the customers from different sources, its aggregation and further transfer to the front system of the bank. We’ve prepared technical documentation, the product was tested and successfully released.

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Key features

Key features

  • Quick data access icon

    Quick data access

    Convenient and fast access to the information about customers and their account by a wide range of bank employees from retail to back office and risk managers.

  • Improved usability icon

    Improved usability

    Customers have a better experience with receiving real-time information about their interactions with the bank, accessing the information is much faster.

  • Customer segmentation icon

    Customer segmentation

    All the customers are divided into groups according to their operations, incomes, and spendings. There’s a history of operations for marketing analysis.

  • Single data mart icon

    Single data mart

    A single data mart is based on online-DWH and offline-DWH. We eliminated time delays for the data updates for global processing through Swift, VISA and MC.

key features demo image

  • Quick data access icon

    Quick data access

    Convenient and fast access to the information about customers and their account by a wide range of bank employees from retail to back office and risk managers.

  • Improved usability icon

    Improved usability

    Customers have a better experience with receiving real-time information about their interactions with the bank, accessing the information is much faster.

  • Customer segmentation icon

    Customer segmentation

    All the customers are divided into groups according to their operations, incomes, and spendings. There’s a history of operations for marketing analysis.

  • Single data mart icon

    Single data mart

    A single data mart is based on online-DWH and offline-DWH. We eliminated time delays for the data updates for global processing through Swift, VISA and MC.

Technologies

Technologies

The product was built with the latest technology stack selected by our senior developers and tech leads.

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Languages and Frameworks

  • Oracle DB 12

  • Oracle Apex 18

Development Environment icon

Development Environment

  • Oracle sqldeveloper

  • Git

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Project Management and Requirements

  • Atlassian Jira (Requirements, Sprint planning, Defects)

  • Scrum

  • MS Project

  • CorkBoard

Our contacts

We will be happy to talk with you at any time convenient for you and discuss your business ideas.

JOIN OUR TEAM

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See our open vacancies

PRESS INQUIRIES

We have quite much stories and experts to share their experience.

Get in touch at pr@diceus.com

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