About the role

The Delivery Manager leads Associate Delivery Managers to ensure premium client experience and develop technical, project, account, and portfolio leadership.

Duties and responsibilities

  • Own an operating Delivery organization P/L to balance investments in client growth with operating costs while maintaining a best-in-class NPS (Net Promoter Score) and attrition
  • Build and coach a team of Associate Delivery Managers and Project Managers to ensure delivery excellence and Delivery Units growth
  • Build customer relationships with the Executive and Senior levels
  • Works closely with the Sales Department on the pre-sale stage
  • Contribute to clients’ success, including active participation with Associate Delivery Managers at clients’ strategy sessions, QBRs (Quarterly Business Reviews), and ADPs (Account Development Plans)


  • Understanding how a software development company works and what business models it has
  • MS degree or above (MBA Desirable)
  • 10+ years of proven experience in management
  • 5+ years of leading Delivery or client-facing organizations in software outsourcing or related industries
  • Excellent client-facing skills
  • Record of using engaging presentation and written communication skills with senior clients
  • Record of developing strategic sales with corporate clients
  • Comfortable operating in a fast-paced environment and working with international teams
  • Excellent management of people and their growth
  • Experience in taking extreme ownership of providing guidance and overseeing critical aspects of the project: budget, scope, schedule, and quality 
  • A concept of SDLC management and excellent proficiency in the project management industry standards 
  • Knowledge of traditional and Agile project management methodologies 
  • Advanced understanding of project management techniques and tools, including basic revenue models, profit and loss modeling, project pricing models, project billing procedures, budget estimation techniques, and others 
  • Proven background in managing different types of projects (Fixed Price, Time and Material, Outcome-based, SLA) 
  • Tracking the IT industry trends 
  • Willingness to travel 
  • Business-driven personality 
  • At least an Upper-Intermediate Strong level of English 
  • Insurance, banking, and fintech experience preferred.