Mobile apps Web portals Chatbots
Modern buyers prefer quick purchases online, user-friendly interfaces, and personalized support. Insurers should adapt to customers’ expectations and develop omnichannel digital tools for customer engagement. We help insurance companies find the most effective technology means to do that. Book a free consultation
Digital omnichannel customer experience is an opportunity to boost customer engagement and loyalty, reduce costs, and attract more clients. It can be achieved by the development and implementation of custom mobile applications, web applications and portals, messengers and chatbots.
Reduce operational costs, improve customer loyalty, and attract new customers by introducing a custom-designed mobile app. DICEUS offers end-to-end mobile app development services, including customer journey mapping, buyer persona definition, and business analysis.
Simplify your processes and reduce the paperwork by implementing modern web apps with unique functionalities both for your employees and customers. DICEUS offers custom web app development services discovery phase, user journeys, and full-cycle SDLC.
Reduce redundant actions and paperwork your customers should do to buy an insurance product or submit a claim. We offer to build AI-powered chatbots considering your product specifics, business logic, and relevant conversational flows. We can also integrate messengers.
Together with you, we find out what difficulties you face with your current software, business processes, and customers.
The business goals you would like to reach with the help of technology and our services are defined and clearly stated.
We start our research with the existing software analysis (mobile app, web portal, website, core system, etc.)
We thoroughly study what challenges and pain points your competitors have, explore what functionalities your current software lacks, recommend the features that could help you gain a competitive edge.
Hypotheses are generated to define needs, goals, motivation, and behavior of your clients.
User interviews are conducted to get detailed insights about customer goals, needs, and pains at each customer journey stage.
Buyer personas show what experience, goals, motivations, frustrations clients have about your product.
We describe all the customer steps and activities, what they want to get at each step, and how they may feel.
Based on the research findings, we describe all the business processes your customers undergo while digitally interacting with your services and products.
We also described user stories, which are informal, general explanations of a software feature from the end users' perspective. The purpose of a user story is to articulate how a software feature will provide value to the customer.
“We were impressed by the depth of the UX analysis they did in terms of our customer's research, buyer persona creation, user journey mapping, etc. All the information like research findings, for instance, was presented in a clear form (presentations, Miro boards, clear infographics) so it was quite easy to understand what we need to build and why.”
It takes great skills and knowledge to develop software. Anyone who has ever created a technology solution understands how the right choice of the stack is important. Here you can see a list of programming languages, frameworks, databases, and platforms our IT company deals with.
We provide integration services to connect all sub-systems you need into a well-functioning mechanism. We provide consulting, architecture, data migration, and API integrations. Platforms we work with: MuleSoft, Informatica, AWS, Google Cloud, MicroStrategy, and others.
Learn moreWe offer RPA solutions allowing businesses to improve efficiency: intelligent data processing (IDP) solutions, optical character recognition (OCR), reporting automation, customer support solutions for automation interactions between company advisors and clients.
Learn moreWe offer DWH and ETL consulting, development, and implementation services to structure your data and make it more consistent. Structured data is the best way to get valuable business insights and make data-driven decisions.
Learn moreInsurance agencies commit to protect sensitive customer information in a reliable way. We help insurers reimagine their approaches to cybersecurity and build the right strategy (upgrade/migration, implementing security software, disaster recovery plans).
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