DICEUS’s chatbot for the insurance industry is an LLM-powered conversational solution that understands context, recognizes voice and written messages, and ensures personalized customer experience. It allows users to purchase a policy and file a claim by uploading the needed data and files (photos and videos).
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ChatGPT
Telegram
WhatsApp
Instagram
Facebook
Payment systems
Open data portalsLarge language model (LLM) empowering our chatbot ensures fast and personalized responses to various customer requests. The chatbot understands context and can provide contacts or addresses of branches, respond to FAQs, or give advice in case of incidents.
The insured can report claims once the chatbot verifies the policyholder’s identity and checks policy details. The bot asks questions to gather information about the incident and asks the insured to send the required supporting documents (medical reports, photos of damage, police reports, etc.). Afterward, the chatbot can provide real-time assistance by answering clients’ questions about the claim process, policy coverage, and next actions.
The chatbot communicates with potential and existing clients, explains the differences between the insurance products, and helps choose the right coverage plan. Due to the integration with payment platforms, the bot securely handles online payments so clients can seamlessly buy insurance products online without contacting agents.
DICEUS’s chatbot provides users with a list of available time slots, asks about the type of appointment needed (online or offline), asks for additional information, and schedules the appointment. A confirmation message is sent to the user and is followed by reminders.
The chatbot can inform customers about their policies (number, policyholder’s name, effective and expiration dates, coverage limits, premium, etc.). On customer requests, the chatbot allows for updating personal information, adjusting coverage limits, adding or removing coverages, renewing policies, or sending other requests for modification.
DICEUS’s chatbot is a fully customizable solution for insurance businesses. We will help you customize it to align with your business goals and needs.
Book a demoOur chatbot offers a Hybrid license (subscription and usage based) with the following features included and support options available:
Due to recent advancements in generative AI, AI‑driven chatbots are evolving into true assistants able to give comprehensive answers, instant customer support, and sophisticated services across various industries. The insurance sector also benefits from launching chatbots. Let’s see where chatbot can come in handy.
By analyzing large amounts of data, AI‑driven chatbots can provide clients with personalized insurance quotes and offerings. Before purchasing a policy, a prospect gets detailed information and a better understanding of coverage. DICEUS’s chatbot also provides 24/7 support, responding to policyholders’ questions about coverage, claims status, and various products.
Policyholders can file claims through AI‑driven chatbots, which speeds up the entire claim processing. This technology not only improves efficiency but also enhances customer satisfaction by providing quick responses and support throughout the claims process.
By collecting and analyzing user-provided information in real time, AI‑driven chatbots can assist insurers in risk assessment and preliminary underwriting decisions. This reduces manual work for underwriters and shortens policy approval cycles, allowing insurers to respond faster to customer needs while maintaining accuracy.
By integrating with analytics systems, chatbots can flag suspicious claim behavior, request additional documentation, or route complex cases to human agents. This early detection helps insurers minimize losses and maintain trust within the insurance ecosystem.
Automating routine inquiries, such as policy renewals, premium payments, or document requests, allows insurance staff to focus on higher‑value tasks. DICEUS offers its chatbot solution to help insurers scale customer service without significantly increasing operational expenses.
Every interaction generates valuable insights into customer behavior, preferences, and pain points. Insurers can use this data to refine products, improve communication strategies, and enhance overall customer experience. As generative AI continues to evolve, chatbots are expected to become even more proactive, predictive, and integral to the digital transformation of the insurance industry.
Our chatbot offers several benefits for insurance companies: improved customer service, cost efficiency, enhanced user engagement, faster claim processing, personalized user experience, scalability, and security. It supports a hybrid pricing model and can scale according to the company’s size and number of policyholders, making it flexible for small, medium, and large insurance providers.
The chatbot is based on a Large Language Model that makes it possible to understand the context, recognize voice and multiple languages so that customers can easily buy insurance hands‑free wherever they are.
Today, our chatbot works mainly with car insurance. However, it can be set up for other insurance business lines.
Yes, it will be integrated with your particular core system through specific APIs for maximum efficiency and flexibility.
Yes, it is possible to buy policies. Just provide the required details and the bot will offer you a few options to choose from. Once the desired plan is selected, the bot will offer to buy insurance online.
Yes, submitting claims via the bot is a simple procedure. Just provide the accident details and upload the supporting documents, photos or videos, and get further instructions.
Just contact our team for a demo session to learn more about the advantages and functionalities of our solution. Once we know your business needs and goals, we will consult you on the most suitable subscription plan for you.
Our solution ensures security through end‑to‑end data encryption, multi‑factor authentication, secure API integrations, and compliance with industry standards like GDPR. It also uses role‑based access control, session management, and real‑time monitoring to safeguard sensitive information in insurance operations.
We offer two options for technical support: free and business. Both ensure basic support during working hours, response to various issues, consultations on functionalities, updates, and more. More information is available in the support information section above.
We offer a Hybrid license (subscription and usage based) with 4 packages depending on the number of users (policyholders) your company has.
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