
There is no single best insurance software, and anyone who tells you otherwise is selling one thing. There are categories – core systems, policy administration, claims, underwriting, distribution, financial, alternative risk – and the right answer depends on which of them you are actually trying to fix.
This page lists ten platforms in use today, explains what each one is for, and compares them on key criteria. It also covers the question that usually comes first: whether to buy a ready-made system or build one.
Talking about insurance software, we mean the variety of apps and systems that can assist managers, administrators, agents, and other specialists during the operation of insurance companies. Automation technology, including AI and machine learning, takes the repetitive parts of that work out of people’s hands.
Smart administrative and management software helps arrange much better-organized document management, make policy administration easier, and automate workflows to reduce the required amount of time and resources. On the customer’s side, the same systems are what let a policyholder log in, check a policy, file a claim, and pay without calling anyone.
Insurance companies handle many key processes with software, from administrating policies to sending a notification for a policy renewal to the customer. Most of them run on a core insurance system covering policy, claims, underwriting, and customer management – or on a separate system built for one of those jobs. Each type below is a category of its own, with its own vendors and its own buying question.
insurance software types
Need to update your core insurance system? Read more about core system modernization.
We have already mentioned customer engagement platforms above. These may include not only web portals but also mobile applications and chatbots. So, let’s see how these modules work.
A customer portal is a self-service platform where policyholders can view information about their policies and modify them. Usually, these portals allow us to upload and download documents and track history and claim statuses.
customer portal for insurance
Mobile apps provide policyholders access to their accounts and insurance services. Modern applications offer a wide range of convenient features: electronic insurance cards, push notifications for renewals, claims, and payments, live support, and claim filing with the ability to send supporting photos or videos.
mobile app for insurance
The quote management module is a tool that allows you to browse through various insurance products, compare them, estimate premiums, and generate quotes.
Communication modules, including chatbots and omnichannel systems, enable seamless interaction between insurance companies and customers via multiple channels like email, web, mobile app, SMS, and more. Usually, these modules are integrated with the most popular messenger platforms like Telegram, WhatsApp, and Viber.
chatbot for insurance
Customer feedback tools gather customer feedback and allow it to be shared on social media or the insurance company’s website. These tools help carriers understand customer pain points better and see which products are most loved by customers.
customer feedback tool for insurance
A variety of software solutions for insurance companies can be confusing when choosing specific solutions for a new software stack. Let’s look at the most popular options for insurance software and find out what makes them valuable for users.
diceus insurance software
A ready-made core system for insurers, covering the policy lifecycle from product setup and rating through issue, endorsement, and renewal, with billing, claims, and reinsurance alongside it. It is configured rather than coded, licensed per module, and deployed on-premises, in the cloud, or as a hybrid of the two.
DICEUS offers a wide range of implementation software products for the isurance industry, including Medical Stop Loss Platform, Captive Management Platform, Captive Owner Portal, Risk Retention Group Management Platform, Pension Administration Software, General Ledger, and more.
DICEUS-Fadata INSIS module diagram
INSIS is a core insurance system that allows to effectively manage the majority of crucial insurance processes. Fadata is recognized by analysts as a market-leading solution provider. Our company is an official INSIS implementation provider.
guidewire
Guidewire InsuranceSuite is considered one of the most reliable insurance software solutions. It comes with a range of integrated features for effective operation management. The featured options support product definition, adjustable market distribution, underwriting, and policy management.
duckcreek
The suite offers a combination of systems and applications that can be selected and integrated one by one or as a whole set. It helps with policy and claims management, provides systems for policy and content distribution purposes, and tools for digital engagement.
ALIP
ALIP is Accenture’s Life Insurance and Annuity Platform. It administers life, annuity, and group benefits business, with a policy administration core, claims processing, distribution management, and analytics alongside it.
majesco
This property and casualty software solution suits workers’ personal and commercial compensation tools. It offers an insurance-valuable set of features for policy management, billing operations, claims processing, and simplified task fulfillment.
bluemind
BlueMind software is powered by artificial intelligence, making it a cutting-edge solution for insurance agencies. With a primary focus on process automation, BlueMind helps reduce the time required to process insurance applications at all stages. It is built for advisors and distributors in life insurance and financial advice rather than for a carrier’s core system, and the two products are Advisor, for the individual adviser, and Enterprise, for the distributor managing a network of them.
insurity
Pro Suite has integrated product features to cover the main parts of insurance work: processing of policies, billing, claims, payments, and underwriting. It is also equipped with good insurance analytic capabilities and offers the help of a built-in artificial intelligence assistant.
The Adaptik Suite is a flexible and comprehensive insurance solution designed specifically for P&C insurance agents. This software suite has tools for policy administration to streamline common processes, automated underwriting, reporting, and analytics. A flexible set of tools also allows in-depth modification of insurance products. Adaptik has been part of Sapiens since 2018.
iPipeline
Software solutions provided by iPipeline are focused on digitizing user workflows and interactions. The platform is designed to streamline regular processes, including quoting, underwriting, and policy issuance. It sits on the distribution side rather than in the carrier’s core: new business, e-application, illustrations, and e-delivery for life, annuity, and wealth products, with pensions administration in the UK.
It would be incorrect to compare only these ten software solutions mentioned above as they are pretty different, serving various business lines, markets, and processes. So the table below compares them only on the facts a buyer can verify before a single call: who makes it, what kind of system it is, which lines of business it administers, and how it is delivered. It does not rank them, because they are not competing for the same job.
| Product | Vendor | What it is | Lines of business | Delivery |
| Policy Administration System | DICEUS | Core system, licensed per module | P&C, life, health, group | On-premises, cloud, or hybrid |
| INSIS Platform | Fadata | Core system | General, health, life and pensions, in one instance | Cloud-ready |
| InsuranceSuite | Guidewire | Core system: PolicyCenter, BillingCenter, ClaimCenter, PricingCenter, UnderwritingCenter | P&C, all lines | Cloud |
| Duck Creek Suite | Duck Creek | Core system plus platform: Policy, Rating, Billing, Claims, Send Underwriting | P&C | Cloud-native SaaS |
| ALIP | Accenture | Core system | Life, annuity, group benefits | Cloud, on Azure |
| P&C Intelligent Core Suite | Majesco | Core system: policy, billing, claims | P&C; separate suite for life, annuity, health, group | Cloud, containerization supported |
| BlueMind Advisor and Enterprise | BlueMind | Advisor and distributor management, not a core system | Life insurance and financial advice | Not published |
| Pro Suite | Insurity | Core system, modular | P&C: commercial, personal, specialty, marine, workers’ compensation | Cloud |
| Adaptik Suite | Sapiens | Core system | P&C | Not published |
| iPipeline | iPipeline | Distribution and new business, not a core system | Life, annuity, wealth; pensions in the UK | Cloud |
We consider it quite fair to compare ready-made solutions and custom software. This question decides the rest, and it comes before choosing a vendor.
| Feature/Aspect | Ready-made solutions | Custom software |
|---|---|---|
| Cost | Lower initial cost | Higher initial investment |
| Implementation time | Quick to implement | Longer development time |
| Time to first value | Weeks for a single module | Months before anything runs |
| Customization | Limited customization options | Highly customizable to specific needs |
| Scalability | May have limitations | Easily scalable with business growth |
| Proven in production | Running at other carriers today | Unproven until your first release |
| Support and maintenance | Standardized support | Tailored support based on specific needs |
| Integration | May integrate with popular systems | Custom integration with existing systems |
| Implementation risk | Known scope, repeatable method | Scope discovered during the build |
| User experience | Generic user interface | Designed specifically for user needs |
| Compliance | Built-in compliance features | Requires ongoing updates for compliance |
| Updates and features | Regular updates from the vendor | Updates depend on your development team |
| Ownership | Licensed per module, vendor maintains the core | Full ownership and control |
| Flexibility | Less flexibility for changes | High flexibility for changes |
| Data security | Vendor-managed security | Control over security protocols |
| Innovation | Limited to vendor’s roadmap | Opportunity for innovative features |
Choosing between them is not about finding the best one. It is about narrowing ten platforms down to the two or three that administer your lines of business, in four steps.
DICEUS builds and licenses its own insurance products alongside the development services above. They are configured rather than coded, licensed per module, and deployed on-premises, in the cloud, or as a hybrid of the two. The deployment choice is agreed during scoping, and the functionality is the same whichever is chosen.
Implementation takes from four weeks to six or nine months, depending on the number of functionalities. Exact timelines are agreed upfront.
See a core insurance system running before you choose one
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The available variety of popular solutions allows you to choose the one ready for your business. If you prefer to create unique software for your insurance company, DICEUS will gladly help you achieve your goals.
DICEUS licenses its own core insurance products, configured to your lines of business and deployed on-premises, in the cloud, or as a hybrid. If a ready-made system covers most of what you need, it is the faster route to running software.
Proper insurance software can help automate basic processes and make repetitive tasks less time-consuming and human-involving. Specialized software tools can assist with data entry, claims processing, and policy management. Analytics tools provide insights into potential risks, statistics on customer behavior, and the agency’s general performance. Various CRM and financial software options support simple access and collaborative possibilities. Automated customer service helps make the procedure more accessible and more user-friendly. In short, insurance software makes the daily routine simpler but more efficient.
You should focus on software solutions that are easily integrated with other tools and platforms to get the best possible advantage from all services. Pay special attention to automated and analytics tools, as they can enhance overall agency performance and significantly streamline workflow. Customizable options will help adjust the software according to the unique needs of your business. Investing in self-service solutions for customers will help cover 24/7 customer support. And don’t forget about data protection and security measures to ensure your systems run safely.
Good software can reduce the time, money, and effort required to monitor changing regulations. Insurance software can provide automated checks on industry compliance to ensure everything works according to regulations related to policy issuance and claim procedures. Real-time updates on changes will help your company adjust the policies and workflow in time. With the help of automated reporting features, you can quickly generate compliance reports.
Cloud-based insurance software is well-known for its high adaptivity and scalability. It is prepared for business growth and does not require significant investment in money, unlike on-premise solutions. Cloud-based software is available anywhere with an internet connection and offers better support for remote work and collaboration. Service providers are responsible for in-time updates and maintenance. The flexible nature of cloud solutions makes them more convenient for communication between teams and with customers, thanks to the capability of shared data access.
Concentrate on your goals and identify the specific needs of your company. Define what challenges you want to fight with the new integrations and your requirements for features and functionality. Compare software options to find the one that most suits your needs. Keep in mind the possible scalability of your insurance agency to choose the most suitable option. Check for user feedback to make sure that your choice is reliable. Study integration options and the possibility of further support. Lastly, ask DICEUS for a demo of the module that covers the process you named first.
A policy administration system administers policies: product setup, rating, issue, endorsement, and renewal. A core insurance system is the policy administration system plus the billing, claims, and reinsurance that sit around it. Vendors use both terms for the same product, so ask which modules are included.
From four weeks to six or nine months, depending on the number of functionalities. Exact timelines are agreed upfront. A single module on a standard process is at the short end; a full core replacement across several lines of business is at the long end.