What we offer
Custom development
We create custom retail CRM solutions capable of combining both offline and e-commerce channels into efficient, holistic workflows via which your sales team can successfully satisfy your customers. Fruitful staff collaboration along with higher productivity results from using CRM retail software we can create on an individual basis. We provide you with sales automation based on real-time data on customers and orders that our intelligent retail CRM systems collect and process across all your sales channels. Forget about time-consuming sales routines with highly-integrated custom CRM software for retailers.
Platform integration
Nothing but full integration appears when customer support call-centers, messengers, self-service terminals, social media, and email platforms go under the management of a unified vehicle of sales. A highly-integrated retail CRM platform can provide coherent control over critical processes such as ticket management and order updates. Any in-store experience of your customers, along with their shopping behavior and purchase history, is no longer a secret when various data-aggregation means such as POS, sensors, beacons, and mobile apps are getting integrated with CRM software for retail.
System modernization
In many cases, developing a retail CRM system from scratch makes sense, but sometimes it doesn’t. What if some upgrades are sufficient to optimize the existing CRM software? System modernization can be a time-saving solution for retailers whose business is rarely tolerant of both protracted interruptions and radical transformations. Following the pragmatic principle of “the best is the enemy of the good”, we provide retailers with the cost-saving revitalization of their current CRM systems via new modules and features. Our specs can make a brief but profound examination of the existing retail CRM software to deliver valuable insights on what can be improved without re-architecting the whole system.
Cloud migration
Even the richest on-premise IT facilities can get obsolete sooner or later. There is no sense in waiting for such a moment: cloud migration is here to let retail CRM systems stay immune to any technology gap. Every developing retail business has to overcome various teething troubles when the growing number of customers makes retail CRM platforms rapidly acquire new features and capabilities. It is better to have no constraints in terms of computing power, storage space, and continuous accessibility then. Cloud migration helps meet any challenge in such a context. DICEUS offers a full range of cloud migration services no matter what type, model, and strategy of cloud migration our customers may prefer.
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Benefits of our retail CRM development services
Our retail CRM development process
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What impacts your project duration
The time frame of retail CRM software development can significantly vary from project to project. The overall SDLC duration depends on the following decisive aspects:
- Project requirements
- Expected time-to-market
- Team composition
- Chosen platforms and technology stack
- Integration needs
What affects your project costs
The final cost of every retail CRM system is determined by a particular set of aspects. The following info would help us correctly calculate the project budget:
- Project scope and complexity
- Preferable technology
- Project completion urgency
- Engagement model: Fixed Price, Time and Material, Dedicated Team
What we need from your side
To make custom CRM software for retailers appear with no delay, we usually ask our customers for the following info:
- Project goals, vision, and roadmap
- High-level project requirements
- Project-specific documentation
- Deadlines
- A couple of one-hour sessions per week for requirements gathering
Our tech stack
Explore our case studies
Frequently asked questions
What are the basic modules of retail CRM systems?
CRM software for retailers usually consists of three main sections that, in turn, consist of several corresponding modules. The staff service section includes such modules as documentation, workflow, staff performance, and chatroom. The marketing section includes leads, analytics, email marketing, and social media. The sales section should have the following modules: order data, billing and refunding, sales reports, and customer support. The given list of modules is never a dogma, however. Custom CRM systems for retail can be built according to the individual needs and desires of our customers.
Can you recommend a suitable CRM for our business?
Having a certain hands-on experience in building retail CRM systems, DICEUS is not in favor of out-of-the-box solutions. We believe that just custom-made software can meet all the challenges and business goals inherent in retail activities. At the same time, we realize that bespoke CRM systems can go beyond the budgets of many retailers. We’d suggest customizable CRM solutions such as HubSpot CRM (cloud-based), Freshworks CRM, and Salesforce CRM (AI-enabled) to try.
Do you provide IT consulting on CRM projects?
The scope of our IT consulting services implies providing our customers with a wide knowledge base on retail CRM systems. We can carefully examine a particular retail activity to deliver insights on the most appropriate modules and features to be present in a corresponding custom CRM solution. Besides, our engineers can consult you about possible system modernization that can significantly improve the performance of the existing CRM software for retail.
