Mobile application support and maintenance services are vital for organizations whose business activities rely heavily on the seamless performance of these software products. By commissioning competent mobile application maintenance and support, you will make sure your apps function according to expectations and get the necessary updates to stay relevant for the tasks they are called to fulfill. High-profile specialists of DICEUS will accompany you as long as you need to provide all-embracing mobile app support and maintenance services of top-notch quality.
Our mobile app support services
In fact, we start our support by offering proactive user assistance of Level 0 type, where we furnish a complex of guiding materials for users. These comprise a voluminous knowledge base with foolproof search, app technical data, manuals, FAQs, etc. If you already have all this information at your exposal, we move on to deliver our core support services.
Level 1 support
This support tier is meant to handle minor issues (such as mobile app subscription, registration, and the like). Your personnel may contact our support team via multiple interaction channels you find convenient (live text/call chat, email, in-app support forms, etc.), and they will provide assistance within their competence. If the problem is more serious, they route service queries to the L2 crew and keep the user in the know of the issue status until it is resolved.
Level 2 support
If a problem requires changes in configuration settings implemented in the front end or back end of the app, it is here that it is dealt with. Besides, specialists of this tier have the qualifications to resolve certain infrastructure issues (such as app-server synchronization, for instance) and generate tickets for tackling more complicated problems they reveal. If the cause of the trouble is related to the code, the issue is escalated to L3.
Level 3 support
Here, the most skillful developers of DICEUS will overhaul the code of the server and the app to eliminate bugs, handle device/OS compatibility problems, conduct customization and performance fine-tuning, adjust the app’s integrations, etc. Plus, they will address any urgent security challenges that crop up in the process of the app’s functioning and deal with compliance issues relevant to the industry in which the organization works.
More about our support services
Our mobile app maintenance services
Even if the mobile app operates without any issues, it still requires looking into it from time to time to forestall problems and keep it rolling smoothly and performing all its functions. This is the mission of mobile app maintenance. DICEUS, as a first-rate application maintenance company, provides an entire range of iOS and Android app maintenance services that embrace the following aspects.
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Contact usWhy choose DICEUS for mobile app support and maintenance
With the advent of outsourcing, entrepreneurs worldwide gained access to an unlimited pool of software vendors to solve their high-tech-related problems. Why should you hire DICEUS among an ocean of IT companies to provide support and maintenance for your mobile app?
- 13+ years of presence in the IT outsourcing market. We have delivered various services to numerous organizations and have obtained precious experience in cooperating with people who have diverse backgrounds, cultures, cooperation styles, and values.
- In-depth technical proficiency of our specialists. Vetted mavens of DICEUS have a wide scope of hard skills in the IT realm that comprise proficiency in core tools, frameworks, programming languages, and disruptive technologies (IoT, blockchain, AI, ML, and more).
- Numerous mobile apps built. The development of a great amount of high-end mobile products allowed us to accumulate substantial hands-on experience and theoretical expertise in the niche.
- The customer-first approach we adhere to. In our relationships with customers, we practice utmost flexibility, trying to meet our partners halfway in all aspects of cooperation, including pricing, engagement models, and communication channels.
Our partners
How it works
Thanks to our extensive experience in providing first-class mobile and web app maintenance services, we have devised a four-step strategy that allows our cooperation with partners to proceed smoothly.
Our tech stack
Our achievements
Our case studies
FAQ
What is mobile application support and maintenance?
It is a complex of measures whose mission is to provide uninterrupted and bug-free functioning of mobile apps. Typically, it covers three-tier handling of emergency problems of mobile app operation and a number of app maintenance services aimed at forestalling future issues (upgrading, security, UI/UX and user journey optimization, integration, testing, and quality assurance).
Why is mobile app support important for businesses?
Mobile applications are the staple of many modern enterprises. For some, a mobile app is a major channel of interacting with customers and making money, and others employ it in their pipeline activities. Either way, such mobile apps should be secure, user-friendly, and responsive products that seamlessly perform the expected functions. App support and maintenance services are called to ensure the app ticks all these boxes.
How can I choose the right mobile app support provider?
Before you start your headhunt, you should understand the scope of services you need. Then, you should scan vendor rating resources (such as Clutch and Goodfirms) and pick several candidates with excellent reviews. Next, visit their sites to learn about their expertise in the niche, projects they have delivered, staff qualifications, pricing policy, engagement schemes, etc. After this, contact their previous customers and learn how satisfied they are with the cooperation and its outcomes. Finally, communicate with the prospective vendor in person to complete your picture of the future partner and negotiate contract terms.
