When we talk about healthcare, we tend to focus on examinations, tests, prescribing medications, surgeries, and other procedures. However, paperwork is no less vital for the efficient provision of medical services to customers. The mission of healthcare help desk software is to streamline and facilitate the administrative pipeline for physicians, managers, and patients, and DICEUS can lend a helping professional hand in healthcare IT support.
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Key features of custom help desk software we can develop
The top-notch IT competence of our specialists allows them to design and build a long roster of functionalities for custom help desk solutions in the healthcare domain.
Patient information management
Modern hospitals are snowed under tons of patient-related data. By having a robust patient information management feature in place, you will be able to organize all data from EHR, test results, contact information, medical history, etc., into a manageable system and critically enhance its observability.
This functionality essentially facilitates patient onboarding routine when their personal data is entered into the system. Then, a chart number is automatically assigned to a person to serve as a unique identifier in all further activities. Plus, the tool directs them to a certain department, depending on the priorities and criticality of the case.
By implementing this feature, you will be able to interact with patients securely. It includes appointment scheduling, automated appointment notifications and reminders, HIPAA-compliant texting enablement, and an open API for linking with the EHR system.
Healthcare providers work with multiple documents, such as EHR, patients’ forms and consents, lab results, accreditation and licensing papers, insurance policies, legal documents, billings and claims, etc. The document management functionality will guarantee their accessibility and send alerts if any of these documents need to be updated or renewed.
Treatment satisfaction feedback
Medical facilities should track customer experience and eliminate bottlenecks in providing their services to improve the quality of care and sharpen their competitive edge. By adding a treatment satisfaction feedback feature, they will keep abreast of what patients think about them and react to negative reviews promptly.
Knowledge base management
In healthcare, 24/7 access to knowledge databases is oftentimes a life-and-death matter. If you implement this feature, you will improve a doctor’s search for valuable data, augment collaboration between specialists, and ultimately increase your medical facility’s services.
Healthcare providers should stay HIPAA-compliant to guarantee the privacy and security of patient data they process and store. We will develop special tools honed to automatically track compliance with HIPAA regulations to let you avoid hefty fines and other penalties your medical organizations will incur in case of breaching them.
Data analytics and reporting
The performance data you collect can be used as actionable insights for enhancing the quality of services. To enable such an opportunity, you should have a set of custom analytical tools. They can be configured to choose the metrics for tracking and making a report on the analysis results.
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Why choose DICEUS to build or modernize healthcare help desk software
Today, plenty of high-tech vendors render services in this niche. What makes DICEUS stand out among the rest?
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Benefits of custom help desk software
When properly designed, developed, and operated, custom help desk solutions can usher in the following boons.
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They include all types of services aiming to step up healthcare providers’ administrative, organizational, and paperwork shop floor activities. Thanks to them, hospital staff can boost the quality of medical aid, and patients can get quicker and simplified access to the services healthcare facilities provide
By harnessing a robust help desk solution, healthcare organizations will improve internal coordination, enhance communication between doctors and patients, streamline paperwork, monitor treatment satisfaction feedback, automate query handling, cut down on expenditures, and generally increase the quality of services they provide.
A digitally-powered help desk of modern healthcare facilities can be greatly instrumental in patient registration and communication, document, patient information, knowledge base management, treatment satisfaction feedback, HIPAA compliance, data analytics and reporting, and more.