Scope of DICEUS cloud support services
Since 2011, DICEUS has provided professional cloud support services for businesses from various industries, including banking, insurance, retail, healthcare, and many more. Check out the scope of our services below.
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Our approach to cloud support services
It is imperative to have a solid understanding of the overall needs and goals of the customer’s organization to provide a comprehensive and robust offering that meets those needs. Our proactive approach to cloud support services includes detailed planning, preparation, and analysis on the part of the service provider to ensure that our services are fully tailored to the customer’s expectations.
The approach involves establishing and maintaining clear and ongoing communication with the client and setting and achieving clear and measurable goals for each support activity. As a result, we develop a well-defined scope of work and project plan that are realistic and attainable, allowing for continuous monitoring and evaluation of project progress and success.
Why use cloud services provided by DICEUS?
- 12+ years of experience in cloud support services
- Strong expertise of DICEUS cloud consultants
- Google Cloud and Microsoft Partnerships
- Experience in cloud transformation for various industries
- Guaranteed project outcomes and on-time delivery
- Experience in various cloud deployment models
Some facts about us
Benefits of DICEUS cloud IT support
Cloud computing puts business operations and IT infrastructures to the next efficiency level. By providing cloud IT support, DICEUS helps customers address their routines with advanced technical and organizational capabilities that are hardly achievable with on-premise infrastructures. The most critical advantages of our cloud IT support services include, but are not limited to, the following:
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How we provide cloud support
Over the years in cloud support, we have developed a particular algorithm of actions to execute various cloud support services efficiently. We see the entire process divided into several stages. Each stage is critical in ensuring that the cloud platform and services are effectively utilized and optimized for the customer’s organization and needs.
Our cloud technology stack
To build and operate cloud-based applications and infrastructure, we use the following technology solutions and services:
- Amazon Web Services (AWS)
- Google Cloud Platform (GCP)
- Microsoft Azure
- Google App Engine
- Applications built and deployed on the cloud infrastructure and platform layers
Management and monitoring layer
- AWS CloudFormation
- New Relic
- AWS Identity and Access Management (IAM)
- Azure Resource Manager
- Azure Active Directory
- Google Cloud Security Command Center
How migration assessment process at DICEUS works
The assessment aims to create a solid and comprehensive understanding of the client’s current environment and resources and how they could be transitioned and integrated into a cloud environment. These steps are crucial in ensuring the successful and smooth migration of the client’s IT infrastructure to the cloud and preventing potential problems or issues that may arise during and after the migration.
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What factors affect the cost of cloud support services?
There are some factors capable of affecting the cost of cloud support services that should be taken into account, including:
The scope and complexity of the cloud infrastructure and services required
The duration of the agreement between the cloud service provider and the customer
The level of support and assistance needed from the cloud service provider
The size and capacity of the customer’s existing IT infrastructure and resources
Any unexpected or unforeseen factors that may arise during the project
Frequently asked questions
Cloud support services provide various support and assistance to organizations using or migrating to a cloud computing environment. They include setup and deployment of the cloud environment and infrastructure, ongoing monitoring and management of the environment and services, as well as technical support and guidance for the users and app owners. Cloud support services aim to ensure a smooth and successful transition and operation of the organizational infrastructure in the cloud environment and provide continued support and assistance as the environment and services evolve over time.
In most cloud computing solutions, the main cloud support services include:
1) Infrastructure and platform support. The service provides setup and deployment of the cloud infrastructure and platform to support IT services and applications in the cloud environment;
2) User and account management. The service provides the creation and management of user accounts and permissions, as well as management of the overall user experience and operation in the cloud ecosystem;
3) Security and data protection. The service provides security policies, protocols, and standards, and backup and disaster recovery solutions, to ensure the ongoing safety and integrity of the data and applications in the cloud environment;
4) Performance and availability. The service includes monitoring and analyzing the platform and services to uncover potential gaps, problems, or issues, proactively resolve them, and maintain optimum performance and availability.
Cloud support services help customer organizations alleviate much of the cost and burden of migrating to the cloud and provide a comprehensive and proactive level of support during and after the migration. Ultimately, cloud support services offer a wide range of benefits to organizations and can help to support and ease the transition and operation in the cloud environment.
The range of cloud support is vast and abundant. It can include but is not limited to the following activities:
Setup and deployment of the cloud platform and infrastructure. Ongoing monitoring and maintenance of the platform and services. Technical support and guidance for the users of the platform and services. Security and data protection measures and protocols. Backups and disaster recovery solutions. Scalability and flexibility of the platform and services. Cost-effective and efficient operations in the cloud environment, etc.
Cloud support services are secure, especially with DICEUS offering a variety of security and data protection measures along with our services. These can include strong authentication and authorization measures, comprehensive cybersecurity policies and protocols, and cloud-based backups and disaster recovery solutions. Overall, when paired with solid cybersecurity practices and protocols, cloud support services can offer high security and protection for data and applications in the cloud environment.