Professional Software Support Services and IT Maintenance

What we offer

We provide basic and advanced software support services. Our technicians have experience maintaining the software after the project completion, supporting legacy systems, or software products developed by other vendors. The scope of software support services depends on customer needs. For effective technical support and maintenance, we store source code and keep every project’s documentation, user manuals, run books, metrics up-to-date.

Functionality integration

We are a software support company to help you design, develop, implement new functionalities, and integrate them with other features or third-party applications used within your organization. Our architects will provide a detailed integration framework.

Software upgrade

Upon your request, we do a software audit and come up with ideas and recommendations on what can be improved and how. Our architects will offer the best way and technology solutions to implement system improvements.

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Support team

For long-term and complex projects, we have dedicated technical support teams consisting of the project’s team members available according to multiple options like on-call, 24x7, during a certain time on business days.
Ongoing support

Ongoing software support and maintenance services include break/fix services, bug fixing, troubleshooting, backup, ongoing guidance, and advisory, etc. Our specialists are always available to address your software-related issues.

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We provide standard break/fix services, technical support, and software maintenance services for the software developed either by our company or delivered by third-party vendors. Having continuous IT maintenance and support in place allows you to eliminate many risks and plan the IT budget. Besides better software performance, you benefit from managed security, enhanced business continuity, and overall company efficiency.

Benefits of our software maintenance and support services

We provide reliable software maintenance and support services for quick troubleshooting, digital transformation, and various improvements. Get in touch with us to discuss your needs. Learn how hundreds of our clients have already benefited from professional software support.

Professional support

Our tech support and maintenance specialists are strong developers, business analysts, and test engineers. As a team, they will consult you and identify your needs. Depending on the software audit, your requirements, or business analysis, we will develop the most effective strategy for your project.

Multiple options

Unlike other software maintenance companies, we offer a wider range of support options. Our clients are pleased to have a chance to select a comfortable schedule for this service and match their budget expectations with our offers.

Advanced consulting

Apart from getting professional software support solutions and services, we provide consulting on digital transformation, software architecture, IT infrastructure, and many other aspects associated with custom software development.

Transparent cooperation

We are focused on providing high-quality services; that’s why you will be provided with regular reports depending on the service type that you get as a customer. We will report troubleshooting, bug fixing, new functionality release, issues, changes, etc.

Our IT maintenance and support process

We provide IT support and maintenance for all types of software, no matter how it was developed – by our company or by some other vendors. We have a well-defined process for this service and multiple options like L2 and L3 technical support. First off, cooperation starts with discovering your needs and requirements. Then, our tech specialists will come up with a personalized proposal for you. Once agreed, we maintain knowledge transfer for efficient work.

Identifying your needs

We start by identifying your challenges to define the best service option for you. Our software support services are categorized according to a two-tier approach. Below is brief information on the scope for each category.

Knowledge transfer

For effective and quick support, we put a team together, hold multiple sessions to get all the knowledge about your project and project-specific issues, and build support plans and workflows according to your needs.

L2 technical support

Tier 2 technical support is a prioritized troubleshooting process where we help our customers resolve system issues without changing the code. The scope of these services covers databases, software systems, and cloud solutions.

L3 technical support

Tier 3 software maintenance support requires changes made in software code. The service scope includes bug fixing, integration issues, performance- and security-related problems and failures. L3 support representatives usually know the product backend.

What we need from your side

To offer the best software support solutions, we ask our clients to provide as much information about the project as possible. Having all the details at our fingertips, we can study your business and technical challenges carefully. So, here you see a list of the most critical things to prepare for discussion.

Project goals and roadmap
High-level project requirements
Project-specific documentation if available, for example, software architecture and mockups
A contact person from your side to get information from while troubleshooting
Remote access capabilities if needed

Frequently asked questions

What are software maintenance and support services?

IT maintenance and support services are required to ensure business continuity in an unplanned event, support your software systems by professionals, and provide the excellent user experience.

How much does it cost to avail of IT maintenance and support?

The cost of software maintenance services depends on what support schedule you choose or what kind of maintenance you need. Contact us for an estimation.

What are the advantages of software support solutions?

We provide IT maintenance and support on time and budget, considering your project-specific needs and requirements. Besides, we guarantee regular reporting.

Software solutions bringing business values

4.9/5

41 reviews

Phil Reynolds CEO at BriteCore

"DICEUS team has consistently supported the BriteCore team for many years. Their engineers are well-educated and highly invested in the ongoing quality of the BriteCore platform with sustained relationships that extend over four years. We appreciate everything the DICEUS team brings to the table as a development partner."

Soren Hundeboll Founder at InsuBiz

"The DICEUS team is flexible in this collaboration, their expertise shines. I like that they are not afraid to suggest alternative designs. If DICEUS team thinks that my way of crafting a user interface is not ideal, they will confront me with an alternative. They don’t simply take what I give them and run with it if there is a better way."

Soren Hundeboll Founder at RiskVille

"Existing clients were introduced to the cloud software and are eager to adopt it. Although accustomed to full stack development, the team is flexible in this work, because they managed to develop a certain part of the stack. DICEUS could recommend me alternatives to solve the issues."

Richard Haynes CEO at eTool

"The project ran smoothly. DICEUS delivered good work and increased resources in an effort to maintain deadlines. The project itself was adding functionality to an existing web app and DICEUS had to quickly become familiar with a very large code base to deliver the work which is commendable. We will consider them for future projects."

David Abbott CEO at Take Note

"We were relieved when we started the work with DICEUS, the competence level promised, was evident with a real commitment to quality. They gained a quick understanding of our business which meant they were highly productive very quickly. The price was also competitive, reducing the costs of working with our previous partner in India and probably halving the price we would pay for less qualified developers in the UK."

Robert Koval Managing Director at TeamBase DMCC

"The collaboration has increased by as much as 25% each year, thanks to DICEUS’ technical capabilities and quick feedback adoption. The team’s professionalism, cost-effective rates, and consistent delivery continue to support both the engagement and product end-users."

Andrew Kagan Project Coordinator at AMFS

"DICEUS demonstrated a very high degree of expertise in the type of programming and the product environment that they’re working in, which is exactly what I was hoping to find. I would say their core competency was having a very strong depth of programming expertise and knowledge within this particular market, and also within the platform that they were working on."

Software support services

What we offer

Functionality integration

Software upgrade

Support team

Ongoing support

Benefits of our software maintenance and support services

Professional support

Multiple options

Advanced consulting

Transparent cooperation

Our IT maintenance and support process

What impacts your project duration

What affects your project costs

What we need from your side

Our tech stack

Explore our case studies

Frequently asked questions

What are software maintenance and support services?

How much does it cost to avail of IT maintenance and support?

What are the advantages of software support solutions?

Similar services

Software solutions bringing business values

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