What we offer
We provide basic and advanced software support services. Our technicians have experience maintaining the software after the project completion, supporting legacy systems, or software products developed by other vendors. The scope of software support services depends on customer needs. For effective technical support and maintenance, we store source code and keep every project’s documentation, user manuals, run books, metrics up-to-date.
Functionality integration
We are a software support company to help you design, develop, implement new functionalities, and integrate them with other features or third-party applications used within your organization. Our architects will provide a detailed integration framework.
Software upgrade
Upon your request, we do a software audit and come up with ideas and recommendations on what can be improved and how. Our architects will offer the best way and technology solutions to implement system improvements.
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Support team
For long-term and complex projects, we have dedicated technical support teams consisting of the project’s team members available according to multiple options like on-call, 24x7, during a certain time on business days. -
Ongoing support
Ongoing software support and maintenance services include break/fix services, bug fixing, troubleshooting, backup, ongoing guidance, and advisory, etc. Our specialists are always available to address your software-related issues. -
L1 help desk support
We offer Level 1 technical support for basic IT troubleshooting. Our technicians will accept your inquiries and help you if the problem is clear and simple. In other cases, consultants will assign L2 specialists for more professional assistance. -
L2 help desk support
DICEUS provides no-code tier-2 help desk support for essential customer questions concerning IT infrastructure, software, break/fix, and configuration. In addition, you can get professional IT consulting and guidance on troubleshooting. -
L3 help desk support
With L3 technical support, you can access expert resources (middle and senior architects and software engineers) to solve IT problems or create new features. Our specialists will identify root causes, and once those are defined, it is decided whether to build a fix. -
Software audit
Along with providing support for software issues, the DICEUS team also specializes in software audit. We do IT audits for software developed not only by our dedicated teams but also by other developers. In our audits, we apply these evaluation techniques—questioning, measuring, workshops, and validating. -
Discovery phase
Discovery phase, also referred to as business analysis, is a more complex project aimed at discovering business challenges, issues, and goals. It is an in-depth analysis of your current business processes and the way they are aligned with your current software. -
Maintenance
DICEUS provides IT and software maintenance, which means we provide services aimed at modernizing and updating software systems and applications to improve the product after it has been already released. It can include bug fixing, performance improvement, or new feature development.
We provide standard break/fix services, technical support, and software maintenance services for the software developed either by our company or delivered by third-party vendors. Having continuous IT maintenance and support in place allows you to eliminate many risks and plan the IT budget. Besides better software performance, you benefit from managed security, enhanced business continuity, and overall company efficiency.
