What we offer
Custom CRM development is increasingly becoming a must-have for an enterprise with big-time aspirations. Why? Because, as a rule, boxed customer relationship management solutions are garden variety products meant to satisfy everybody and end up pleasing no one. As a CRM development company specializing in bespoke software products in the niche, DICEUS can deliver you a product that will suit your organization to a tee and take your client service to a new level. This result can be attained by equipping the CRM with the following functionality roster.
Sales
This module is honed to upscale the quality and speed of lead processing and obtain complete visibility across the entire cycle of the sales pipeline. Thanks to it, your personnel can always have all customer and potential client data at their fingertips, monitor ongoing negotiations and keep track of sales permanently.
Marketing
The overarching goal of this CRM unit is to enable your marketing department to generate leads, nurture them, and take people all the way down the conversion funnel. It is a second-to-none collection of tools to segment consumers into categories as well as launch and manage personalized campaigns via multiple interaction channels.
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Customer support
Keeping the clientele satisfied is the primary objective of every business. This module excels at setting up a comprehensive contact center where people can write or call to solve problems. We ensure it is provided with multi-channel case capture, rule-governed case routing, and prompt access of its staff to a relevant knowledge base. -
Customer self-service
The lion's share of issues clients encounter is petty or standard ones that don't require any personal intrusion from the staff. This module creates a virtual venue for customers to swiftly find answers to the typical queries themselves. Thus, your qualified employees can focus on solving more serious problems without being distracted by elementary ones. -
Analytics
Sales histories, advanced calendars, and other sources of data serve as a departure point in the study of previous campaigns and sales trends. Such an analysis lays the foundations for predicting future demand or customer behavior, allowing your employees to get actionable insights and devise marketing strategies correspondingly. -
Reporting
The unit is empowered to generate various reports that relate to all spheres of operation of your organization, including sales performance, revenue forecast, lead source analysis, marketing campaign analysis, CRM pipeline analysis, sales activity, and customer service. Information in them is leveraged to increase ROI and improve internal workflow.
High-profile customer relationship management is the key to the business success of modern enterprises. In our digital age, it is impossible without reliance on efficient software honed to streamline all shop floor processes and assist personnel in their work.
CRM development services provided by DICEUS can let you obtain a top-notch custom solution tailored to match all your organization’s needs and the specifics of your business domain. This product will allow you to augment customer service, gain new clients while retaining the old ones, and step up all elements of the workflow routine.
CRM development services provided by DICEUS can let you obtain a top-notch custom solution tailored to match all your organization’s needs and the specifics of your business domain. This product will allow you to augment customer service, gain new clients while retaining the old ones, and step up all elements of the workflow routine.
