What we offer
Custom CRM development is increasingly becoming a must-have for an enterprise with big-time aspirations. Why? Because, as a rule, boxed customer relationship management solutions are garden variety products meant to satisfy everybody and end up pleasing no one. As a CRM development company specializing in bespoke software products in the niche, DICEUS can deliver you a product that will suit your organization to a tee and take your client service to a new level. This result can be attained by equipping the CRM with the following functionality roster.
Sales
This module is honed to upscale the quality and speed of lead processing and obtain complete visibility across the entire cycle of the sales pipeline. Thanks to it, your personnel can always have all customer and potential client data at their fingertips, monitor ongoing negotiations and keep track of sales permanently.
Marketing
The overarching goal of this CRM unit is to enable your marketing department to generate leads, nurture them, and take people all the way down the conversion funnel. It is a second-to-none collection of tools to segment consumers into categories as well as launch and manage personalized campaigns via multiple interaction channels.
Customer support
Keeping the clientele satisfied is the primary objective of every business. This module excels at setting up a comprehensive contact center where people can write or call to solve problems. We ensure it is provided with multi-channel case capture, rule-governed case routing, and prompt access of its staff to a relevant knowledge base.
Customer self-service
The lion’s share of issues clients encounter is petty or standard ones that don’t require any personal intrusion from the staff. This module creates a virtual venue for customers to swiftly find answers to the typical queries themselves. Thus, your qualified employees can focus on solving more serious problems without being distracted by elementary ones.
Analytics
Sales histories, advanced calendars, and other sources of data serve as a departure point in the study of previous campaigns and sales trends. Such an analysis lays the foundations for predicting future demand or customer behavior, allowing your employees to get actionable insights and devise marketing strategies correspondingly.
Reporting
The unit is empowered to generate various reports that relate to all spheres of operation of your organization, including sales performance, revenue forecast, lead source analysis, marketing campaign analysis, CRM pipeline analysis, sales activity, and customer service. Information in them is leveraged to increase ROI and improve internal workflow.
High-profile customer relationship management is the key to the business success of modern enterprises. In our digital age, it is impossible without reliance on efficient software honed to streamline all shop floor processes and assist personnel in their work.
CRM development services provided by DICEUS can let you obtain a top-notch custom solution tailored to match all your organization’s needs and the specifics of your business domain. This product will allow you to augment customer service, gain new clients while retaining the old ones, and step up all elements of the workflow routine.
Benefits of custom CRM development
Today, entering any industry’s major league of business is impossible without employing a robust and efficient CRM. Realizing this simple truth, small companies and startups on short commons often go for off-the-shelf solutions, considering them the best option. However, as a seasoned CRM software development company, DICEUS is sure that a custom solution can bring more perks to enterprises of all sizes.
How we work with custom CRM development projects
DICEUS is a competent vendor with a dozen years of experience and numerous completed projects under our belt. The high-level skills of our seasoned mavens and the state-of-the-art tech stack they leverage allow them to deliver software of premium quality. How do we tackle the development of custom CRM solutions?
What impacts your project duration
Building custom software is never an overnight endeavor, but how soon will you be able to get the final product? To answer this question, we need to know the following information:
- Project requirements
- Anticipated deadlines
- Team composition
- Selected platforms and technologies
- Allocated budget
What affects your project costs
Custom CRM development cost is an aggregated figure that can be accurately calculated when we are aware of the following:
- Necessary tech stack
- Project scope and complexity
- The urgency of project completion
- Engagement model you opt for (Dedicated Team or Time and Material)
- The roster of features to develop
What we need from your side
If you are interested in obtaining a first-class bespoke CRM solution within the stipulated time and budget, giving a task and forgetting about the product until its completion is the wrong approach. We expect close cooperation on your part, during which you should inform us about the following:
- The project vision, goals, and roadmap (if you have drawn it)
- High-level requirements for the final product
- Existing documentation on the project (such as software architecture, mockups, etc.)
- Project deadlines
- Your availability for requirements gathering sessions (as a rule, a couple of hours per week)
Our tech stack
Explore our case studies
Frequently asked questions
Why build a custom CRM?
Boxed solutions are meant for the average user and thus may not fit the requirements of your particular organization. Plus, such solutions can’t be modified if your needs change. On the other hand, when commissioning a bespoke CRM, you will get only the features you will use and are free to tweak them when the shifting business and technological environment demands it.
What is the CRM development process?
It starts at the consulting and discovery phase when software developers research the subject and interview the end users to understand the challenges of the domain as well as the project scope and goals. With this information on the table, IT specialists map out the development strategy, draw a plan, and implement it. Then, they test the solution and launch it into operation.
How to create a custom CRM?
It is a no-nonsense job that requires a deep awareness of the niche the product will be used in and the technical aspects of its creation. These two must be aligned to obtain a first-rate solution. If the quality of the final product is your top priority, it is wise to entrust the task of building a custom CRM to vetted mavens in the field with experience in creating such software.
