RPA for Payroll Processing in a Bank

Project overview

We integrated the robotics process automation system for internal payroll management. It helps to comply with core laws, reduce the load on the workforce, and shorten payment decision times. The tool also has validation features controlled by employees.

Client information

Our client is a major bank under NDA from Ukraine.

Team composition

2 members
Client name

Bank under NDA
Expertise used

Robotics process automation (RPA)
Duration

2 months
Services provided

Software architecture, UI/UX design, System integration services
Country

Ukraine
Industry

Banking, Financial Services

Business challenge

The client wanted to maintain a large workforce to complete tasks within one working day. This was required to comply with requirements and laws, mainly related to salary and tax information processed by the bank. As well, the bank needed to reduce the number of people who were only working on the days of peak loads when salaries were being paid.

Technical challenges

Our client company had precise requirements related to payroll processing. We had to implement sophisticated RPA tools but also combine them with human-side operations. Each payment had to go through a validation and authorization procedure and then be approved by a human.

Solution delivered

Our RPA solution validates and authorizes payments. It has a strict and specific logic that responds to a predefined algorithm. The systems can send notifications if something goes wrong. Also, it can transfer cases with issues to human operators who then make decisions. On top of that, the system was integrated with NLP for processing standard and nonstandard user requests.