The technical documentation includes system and operational documentation, deployment guides. They contain the information that describes the software and how it functions, operational procedures, back-up copies concerns, and deployment procedures.
User documentation describes how software functionality works, how to use it within the customer’s organization. It also shows how various parts of the software are connected and contains advanced user functions descriptions.
Master service agreement
MSA defines the relations between our clients and us. It also regulates the following aspects: project and progress plan, project organization, stages, documentation, performance standards, client acceptance test process, change management workflow, and the software warranty period.
Statement of work
SoW is usually governed by the MSA and addresses project-specific contractual components. It also regulates the scope of work, period performance, delivery, and performance schedules.