Healthcare is an ambiguous industry that magically combines innovative treatment with legacy software. Even in developed countries, hospitals often fail to provide digital interactions. But electronic medical records are already typical for healthcare facilities. According to the 2018 Medical Economics study, 86% of respondents have EHR development systems with an average length of usage of 7 years. This marks a relatively long history.
At DICEUS, we also have rich experience in healthcare software development and implementation. We created this guide for customers who want to update their existing digital record solutions or get a brand new one. Curious readers who want to know more about EHR/EMR also will find the article useful. Let’s talk about issues that modern healthcare has, the benefits of electronic records, and the development stages.
Despite the gradually growing market of electronic health records that can reach $40 billion by 2024, the industry faces numerous challenges. Hospitals and patients aren’t completely satisfied with the new software. Regulators demand full compliance. Developers have to improve user experience, as well as enhance security continually.
The mentioned survey by Medical Records also shows that 45% of physicians think that electronic medical records implementation has harmed the quality of services. Moreover, 50% of respondents say that the staff’s attitude to EHRs is negative! It’s evident because hospitals in many countries are obliged to install an EMR solution without proper customization. As a result, we see critical issues topped with time-consuming operations related to unnecessary data.
Another survey handled by Deloitte in 2018 also spots some weaknesses of EHR systems. Doctors in the USA mention these challenges:
We also can add issues with cybersecurity that affect EHR apps’ reliability and potential regulative challenges such as GDPR/HIPAA compliance.
But the challenges stimulate growth, as well. We see more tailored EMR software that meets end-user demands. Let’s find out how to get one for your business!
Talking about progress and HER software development, we can’t skip the first point. Generally, electronic records are digital forms that contain some information. In other words, they are digital alternatives to regular paper documents. Hence, electronic medical/health records include information about patients, e.g. demographics, med history, lab tests, images, allergies, drugs, even billing, and personal data.
As long as this guide is dedicated to healthcare-related records, it focuses on this industry only. But even one market has significant contrasts.
The most crucial difference lies between electronic medical records (EMR) and electronic health records (EHR). Here’s a brief explanation:
Apart from the mentioned controversy of EHR vs EMR, there’s another significant point you should remember. As with any software, health record software divides into premade and custom solutions. The first option provides for full-functional EMR systems that come with predefined sets of features and at a preset rate. On the contrary, custom apps allow clients and developers to agree on the desired functions, develop unique packages, and balance costs.
You shouldn’t be surprised by the fact that many discontent customers use premade applications. They don’t meet the requirements, so physicians or patients spend a lot without getting what they want. That’s why, further, we will talk about custom EHR software development.
First and foremost, look at the main functions each EHR system should have. The mentioned modules are universal, so almost any healthcare institution can benefit using them:
Nevertheless, don’t follow this list blindly. Think about your clinic needs and primary goals. Would you like to boost daily operations? Maybe, you need smoother billing processes? Or do you want to focus on data entry? Note that some advanced parts like automated reporting, speech recognition, or AI can drive the cost significantly. If you don’t require them, stick to basic functionality to keep expenses low.
Before moving to the EHR development itself, it’s better to realize the potential advantages you can get from new apps. Representing interconnected digital records, EHR systems help healthcare workers and their patients to contact more smoother. They can use one channel remotely, avoid double-entries, get timely notifications, and so on.
Respondents of the survey conducted by Medical Economics defined four key advantages of electronic medical records: e-prescribing, better communication, simpler data exchange with other doctors, and improved patient access to information. Let’s look at other benefits, both for physicians and their clients.
Now, it’s time to proceed to the main part. Electronic health records almost always require particular infrastructure, i.e. healthcare software that enables saving, processing, and exchanging features. Obviously, someone must develop this software. While you can try and learn the required programming languages to create a system by yourself, it’s better to cooperate with an experienced technology partner like Diceus.
We create custom healthcare EMR software for different businesses. During the EHR development process, our experts work closely with customers to deliver the highest value. Thus, it’ll be better for you to know the key development stages.
Want to know how EHR or EMR apps are created in detail? Check out this blog article dedicated to the outsourced development of healthcare solutions.
During this preliminary stage, we analyze your existing EHR development solution, infrastructure, and operations. This observation helps to understand how to upgrade the software. It’s important to be ready for digital transformation: work with employees, migrate data, and check regulatory requirements. We also handle proof of concept projects that show the viability of any ideas. The final version is agreed upon with customers to meet their demands, surely.
It’s one of the essential parts. During the planning, we consult with experts, clients’ stakeholders, and end-users to mark the most significant HER development points. Plans help to set tasks, deadlines, processes, teams, and so on.
The result is a detailed plan or roadmap of implementation. It includes the next parts:
If a client accepts the plan, we’re beginning the work.
According to the goals and processes set, we make a team of workers who will handle the project. In general, you will see a PM, analysts, developers, QA testers, advocates who represent specific groups of users, and early adopters who will train and test the system itself. For electronic health records solutions, we also carefully analyze the required technologies: languages (Java, Python, JS, PHP), frameworks (Angular, Django, Node.js), databases, servers, utilities, etc.
The central HER software development part is usually organized using Agile schemes. It divides into several sprints, each with its own tasks. Before and after each sprint, we consult with clients to make the necessary changes. Working on EHR and EMR apps, we also consider the opinions of adopters who represent patients – just because patient cabinets are essential parts of each software of this type. Usually, the development breaks into two phases:
In all cases, both products go through careful testing. You don’t want to find a tiny bug that erases all your data, do you?
Before the start, we run one more test and migrate data. It’s a vital part of all EHR development because these tools are all about data. During this process, we convert paper records into digital ones, cleanse data, set the database, transfer information to this new system, and test everything once again. Then, it’s time to launch.
When the product is live, legacy modules can be disabled. However, it’s better to have two EMR systems working for some time to have a backup in case of an emergency. Once a new EHR software is connected to all other parts of your in-house network and external apps, we can sunset old tools. Finally, we provide support and tech maintenance if you need it.
DICEUS solutions are working successfully around the world, from the Middle East to North America. We know how to deliver value. We know what is what when it comes to EHR vs. EMR. Each customer is unique, and each case is challenging, so be sure that we will do our best to create an EHR system for your business. Of course, you’ll get all the advantages of custom software: a personalized approach, a perfect match to your requirements, accurate balance between complexity and costs. Let’s make healthcare digital together!