BenefitNet insurance solution
Project overview
BenefitNet is a solution that automates the work of insurance brokers and serves a link between insurers and consumers. It allows segmenting insurance packages in accordance with the end-users employee positions, types of policies, and insurance providers.
Client information
TeamBase is a consulting and software services company that helps SMEs bring their business to a new level. They provide cloud-based solutions for insurance and HR, retails, and hospitality.
Business challenge
The main goal of our customer was to address the problems of insurers, HR departments, and consumers. All faced the challenges associated with high workloads, complicated processes, and unstructured data. Most HR departments involve a lot of human resources, time, and effort to plan and deliver employee benefits. Insurers, in their turn, spend a lot of time for underwriting processes. Employees can wait for days once their claim or inquiry processes. We had to develop a system that could automate that work, reduce the paperwork, and seamlessly connect insurers with consumers.
Technical challenges
When we were to develop the product, our customers have already had a first version of the system. Thus, the product had to undergo a complex reengineering and migration process to function properly. From time to time, we have to develop new versions of the product customizing it for different regions of the world. Besides, the system had to provide services for different types of end-users: brokers, HR managers, and employees. Each target user category required the development of unique features and functionalities. So, we had to choose the proper technology solutions to meet those needs.
Solution delivered
The final product is an online system that simplifies and automates the work of brokers, HR departments, and provides a comprehensive self-service channel for employees. It is a user-friendly solution that requires no specific computer skills. The system provides the features for the two types of end-users. The first target users are insurers and brokers, and the second one – employers.
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Key features
Back and front office management
The system works 24/7 and makes it possible for brokers to administer and track consumers’ benefits in real-time. It serves as a centralized system for census management, claims management, invoicing and premiums. Moreover, users can benefit from powerful analytics capabilities that offer comprehensive dashboards incorporating the fullest insights about customers.
Self-service for clients
BenefitNet provides a unique self-service for final consumers with access to their personal benefits suite. With this feature, users can track, change and edit members’ data, edit and process claims, track policies, etc. It is a centralized spot for effective collaboration between an employer and employees. Moreover, the system keeps data about the nearest medical facilities and allows members to easily find the best-suited treatment.
Member engagement and retention
Users can leverage both web-based and mobile BenefitNet solutions to access details on benefits, claims, rewards, and wellness. The ability to personally track this data and participate in different loyalty programs ensures high members’ engagement and retention.
Multi X configuration
BenefitNet allows the administration of multiple risk categories for every customer, such as medical, life, and disability involving flexible benefits schemes. Besides, it can be launched for your clients or your organization across multiple countries, multiple currencies, or multiple languages.
Value to our client
Our tech stack
.NET/ASP.NET
Angular
Microsoft Azure Cloud
HTML
Bootstrap
Telerik Kendo UI
Visual Studio
Git
NUnit
Selenium
Jira
Microsoft ProjectClient feedback
The collaboration has increased by as much as 25% each year, thanks to DICEUS’ technical capabilities and quick feedback adoption. The team’s professionalism, cost-effective rates, and consistent delivery continue to support both the engagement and product end-users.
