DICEUS is a software development company specializing in delivering high-quality software solutions to clients worldwide. Our team is dedicated to creating innovative and reliable software products that meet the needs of our clients. We are currently seeking a Middle DCS 800xA Specialist to join our team.
About the project
As a team member of the Project & Hyper Care team, you will embark on an exciting journey, exploring the extensive portfolio of projects within our client. This experience will empower you to decide on your own path and shape your future within the organization. When you join our team, you become a valued member of a diverse and enthusiastic group, consisting of professionals from diverse backgrounds. Together, we thrive on embracing issues, solving them directly, and achieving exceptional outcomes. Project & Hyper Care is part of Manufacturing IT, which is a full-service provider of IT solutions within manufacturing for the pharma and biotech industries. We work with consultancy, design, implementation, support, and validation of IT solutions for some of the biggest pharmaceutical companies in the world.
- Communicating with customers over the phone and ITSM to resolve their issues and inquiries, primarily related to DCS 800xA problems.
- Gathering relevant information from customers and entering it into the appropriate ITSM systems.
- Escalating complex issues to the relevant departments or team members.
- Maintaining and updating knowledge bases, documentation, and best practices to support customer requests.
- Continuously learning and developing both technical and non-technical skills.
- Degree within IT, engineering, or a related field
- Minimum 3 years of experience with 800xA or DCS systems
- Proficient spoken and written English